For organizations who issue smart devices to their employees, we provide the ability to search an archive of incoming and outbound communications from these devices for the purpose of fulfilling information requests. When integrated with the TeleMessage archiving platform, these communications can be searched, reviewed, redacted, and attached to requests.
Contents
Search the Mobile Message Archive
Follow the steps below to search your Mobile Message Archive for messages to add to the Review Log or Request Folder:
Open a Request to add documents to the Review Log/Request Folder.
Click Add/Search/View Documents. The Add/Search/View Documents screen displays as shown below.
Click the (A) Add Documents drop down under either Review Log Documents or Request Folder Documents, then select (B) Mobile Message Archve:
The Add Messages screen provides options to search message contents using the (C) Has the words field, which searches the Subject, Message, Sender, and Recipient information for matching text. Additionally, you can search for messages sent (D) From or To an individual or phone number.
Use the (E) Date within fields to select a date range to search messages. Finally, select the (F) Has Attachment checkbox to only include messages with attachments.
NOTE: Provide specific search criteria, as Microsoft Graph API currently limits search results to 275 items per search. If your search query returns more than 275 results per folder, Microsoft will cap the results and return only 275 responsive items per folder.
Using any mix of these search parameters, click Search Messages to view matching messages
After clicking Search the screen refreshes to display messages matching the criteria you entered (up to 275 messages, see the note above for details). See the following section for steps to add these to the Review Log or Request Folder
Add Messages from the Mobile Message Archive
From the Add Messages screen displaying the search results from the Mobile Message Archive, select the (A) Checkbox(es) for the messages you’d like to add. Next, use the drop-down to select the (B) File Cabinet Drawer where you’d like to add the messages.
Enter a (C) Folder Name in the field provided (all the selected messages will be added to this folder), then click Add to add the messages.
A progress window appears as the messages are processed. Once complete, the Add/Search/View Documents screen opens, and the selected messages are now listed.
You can select the message then click Open Documents to view the message in Document Management, where you can review and redact the message as needed.