ATIPXpress Release Notes 26.2.1.0

Product Enhancements

1.1  Application Upgrade Notice After Each SaaS Upgrade

ID #1421080

ATIPXpress now displays an in-app Application Upgrade Notice banner after each successful SaaS deployment, so you immediately know when a new version is available and can review what changed. The banner appears once per upgrade, is non-blocking, and disappears as soon as you acknowledge it.

The banner is shown at the top of the application on your first login after an upgrade and remains visible across all pages until you act on it. It displays the application name, the current version number, and the upgrade date, and it provides two actions:

   ● View Release Notes - opens the release notes for the new version in a new browser tab and dismisses the banner.

   ● Close - dismisses the banner and shows a brief "Upgrade acknowledged" confirmation message.

Once dismissed, the banner does not reappear for that version on any subsequent login. If multiple upgrades occur between your sessions, only the banner for the most recent version is displayed. New users see the banner the first time they log in after an upgrade. If your session ends without acknowledgement, the banner reappears at your next login until you act on it.

NOTE: The Application Upgrade Notice is shown to ATIPXpress application users only. Collaboration Portal and PAL Portal users do not see the banner. If a Downtime banner and an Upgrade banner are triggered at the same time, both are displayed as a vertical stack and can be dismissed independently.

1.2  Accurate Client IP Logging for User Logins

#ID 1458707

Previously, the user logins report displayed only a single IP address for all login attempts. This was due to the system recording the reverse proxy IP rather than the actual client IP, making it difficult to trace the originating address of individual users.

ATIPXpress now correctly resolves and records the real client IP address by utilizing the X-Forwarded-For header. When a user logs in from the login page, the system updates the log to reflect the true client IP, ensuring greater accuracy in tracking login activity and enhancing audit trail reliability.

1.3  Collaboration Configuration Auto-Fill for Web Service Password

The Collaboration Configuration screen now auto-fills the saved Web Service Password in a masked format, so administrators no longer need to re-enter the password each time another setting on the screen is updated. The stored credential is never displayed in plain text.

To change settings, go to Administration and choose Collaboration Room. If you have already saved your credentials, you'll see masked characters in the Web Service Password box. You can update other options by editing any field on the screen such as Contact Mapping Type, Collaboration Room URL, Web Service User Name, or the Enable RFD and Enable Consultation checkboxes and then clicking Save. The system will apply your changes without needing you to re-enter your password. If you want to update the stored password, simply type a new one in the Web Service Password field and click Save.

1.4  Configurable Complaint Reasons

ID #1471788

ATIPXpress now allows administrators to configure the list of Complaint Reasons available when creating or editing a request, instead of being limited to a fixed, out-of-the-box set. This update aligns the management of complaint reasons with other configurable lookup fields such as Received Modes and Delivery Modes, giving organizations the flexibility to tailor complaint tracking to their specific reporting and operational needs.

A new Complaint Reasons admin look-up has been added, with dedicated create and edit screens, full audit-history tracking, and integration into the Request edit screen so that newly added reasons are immediately available for selection on requests.

To manage complaint reasons, navigate to Administration > Lookups > Complaint Reasons.

Click Add, enter the Reason name, and click Save. To edit an existing custom reason, click the Edit icon next to the reason, update the value, and click Save. To remove a custom reason, click the Delete icon next to the reason and confirm the action. To make any reason unavailable for selection without deleting it, toggle the Active status to Inactive.

The new Complaint Reasons values are immediately available for selection on the Request edit screen wherever a complaint reason is captured. Inactive reasons are hidden from selection lists but remain visible on existing requests where they were previously assigned, so historical data is preserved.

NOTE: Out-of-the-box complaint reasons cannot be deleted. They can only be marked as Inactive. This protects data integrity for existing requests and ensures that out-of-the-box values are not re-added after a system upgrade.

All create, edit, delete, and activate/inactivate actions performed on complaint reasons are recorded in the Audit Logs, providing administrators with a complete history of changes for compliance and review purposes.

NOTE: This enhancement applies to ATIPXpress only. Standard reporting is unaffected by this change. Any custom reports that reference complaint reasons should be reviewed to ensure they pick up newly added options and, where appropriate, include inactive options.

1.5  SAML configuration certificate management improvements  

ID #1421080

When you open the SAML Configuration page, the application now evaluates the available certificate sources and displays a Click here to download the certificate button when at least one valid source is found. The certificate is delivered as a .cer file using the following priority order:

   1. Signature Certificate — if a signature certificate is configured, it is downloaded. No further checks are performed.

   2. Certificate Serial Number — if a signature certificate is not available, the system uses the configured serial number to retrieve and download the certificate.

   3. Certificate Thumbprint — if neither a signature certificate nor a serial number is available, the system uses the configured thumbprint to retrieve and download the certificate.

If none of the three sources (Signature Certificate, Serial Number, or Thumbprint) are configured, the Click here to download the certificate button is hidden from the SAML Configuration page. No changes are made to the underlying SAML configuration file (SAML.config) when downloading.

Security Updates

We’ve made the following security updates in this version of ATIPXpress:

Bug Fixes

We’ve addressed the following bugs in this version of ATIPXpress: