Correspondence Templates can be used to create a letter format for sending correspondence to Requesters or Program Offices. They can be shared and edited at any time. A template contains frequently used text, static text that remains unchanged, or a message that can be reused.
There are three types of correspondence templates, while Email correspondence has three categorizations. These are detailed in the table below.
Template | Description |
Request | Used when sending correspondence to the Requester. These templates are available via Correspondence > Send Correspondence > Letter Templates and during Document Delivery. |
Memo | Used when sending a Request for Documents to a Program Office and for internal correspondence. |
Used to communicate with anyone electronically. | |
Email Correspondence Templates are categorized as: | |
Request | Request email templates are available when sending correspondence and sending documents for consultation. |
Admin | Admin email templates are available for sending notifications for target/expedite dates. |
Memo | Memo email templates are available only when creating a Request for Documents (initial and reminder). |
Users | Users email templates are available when sending notifications to new users. |
NOTE: By default, ATIPXpress provides a correspondence template named "Final Response Letter,” to communicate to the Requester the final proceedings of the Request.