1.1 “Capture ADR Decision” Label Change
The “Capture ADR Acceptance” workflow step is now called “Capture ADR Decision” for clarity; at this step, you can log acceptance or rejection of ADR. This change applies to both Formal and Informal Complaints.
1.2 FEP-CP: Track Filing Dates for Informal Complaints
You can now record a filing date for FEP-CP complaints via the new Informal Complaint Filing Date field. Workflow due dates and extensions are calculated from this date.
The field is available when initiating a FEP-CP complaint.
The filing date will be reflected on the Complaint Information tab once the complaint is created.
After Rights and Responsibilities have been acknowledged, the filing date is locked and cannot be updated.
Data collected in the filing date field is available on the dashboard and tracked via the Event Log. The following reports have also been updated to include filing date information:
Closed Informal Complaints
Open Informal Complaints
Informal Complaints
The Opened Complaints From and Opened Complaints To parameters for these reports are calculated from the filing date.