Product Enhancements
Retain Original Hotline Information
#1501945
To help organizations preserve the original hotline submission as a chain-of-custody record, a new Hotline Data tab is now available for Complaint case types. When enabled by an administrator, the tab provides a read-only view of the original portal-submitted complaint information, including complainant and alleged subject details, without being affected by subsequent updates made to Contacts or the Indexes view. The tab is displayed only for portal-sourced complaints and supports existing role and group-based visibility controls through the standard Tab View Permission Configuration settings.
Administrators can now also configure whether portal-submitted complainants and alleged subjects are automatically created as Contact records and linked to the case Indexes view. A new Auto-create and link portal indexes setting, enabled by default, preserves the current behavior by automatically creating and linking entities when a portal complaint is received. When disabled, portal submission data remains available on the Hotline Data tab, but Contact records and Indexes entries are not automatically created, allowing investigators to manually determine which entities should be added to the case.
The Hotline Data tab uses the organization's existing Contacts Field Configuration and terminology settings to display submitted information in a consistent, read-only format. This enhancement provides greater administrative flexibility while preserving the integrity of the original portal submission and supporting agency-specific case management workflows.
Bug Fixes
We’ve addressed the following bugs in this version of eCase Investigations:
ID | Description |
|---|---|
1540322 | Fixed an issue in eCase Investigations where attempting to delete an index (entity) entry resulted in a "Contact Administrator" timeout error in environments with large volumes of data. The deletion process has been optimized to complete reliably in high-volume environments. |
1542892 | Fixed an issue in eCase Investigations where sending multiple documents for bulk review could create duplicate entries in the Approvals tab. The system now validates each document before sending: documents that are already pending review or are currently checked out or locked are automatically skipped, while all other valid documents in the selection are sent normally. |
1546270 | Fixed an issue in eCase Investigations where opening an attachment received through the Hotline Portal could intermittently produce a runtime error. The attachment retrieval process has been updated to prevent the intermittent error from occurring. |