First and Second Level Approver Name Configuration

We’ve added the option to configure role names for First and Second Level Approvers so that application terminology can match your agency’s preferred titles. Navigate to the RA Roles tab in Configuration to make the configuration.

There are two fields available, one for First Level Approver and one for Second Level Approver. You can set a Full Name as well as a Short Name for each. Abbreviated short names will always appear in all uppercase letters, as shown in the example above.

Once you’ve made and saved configurations, all instances of the Role name will be updated to reflect your terminology changes, including:  

1. Query output table properties

2. Reports

3. Intake Form tab

4. Resolution Form tab

5. Information Reporting tab

Configuration Unsuccessful Error Message

If your Role name configuration changes do not save successfully, an error message will display, as shown below.

RA Roles Tab Note

We’ve added a note on the RA Roles tab: “Changes to First or Second Level Approver Fields will update wherever displayed.”

Common Field Terminology Updates

The Case Status label can now be changed to match your agency’s preferences. Navigate to the Common Field Terminology tab in Configuration to make updates.

Reconsideration Task Workflow

The Reconsideration form can now be signed by the RAC assigned to the case, rather than the CHCO/Branch Chief.

New Field: Supervisor Email  

ID# 56920, 56921, 56924, 56938, 56945, 56946

We’ve added a Supervisor Email field to the Employee Information section for all case types. This is intended to complement the Supervisor Telephone field, allowing you to collect more supervisor contact information for the submitter.  The field has been added to the following locations:

1. Employee Sign Up Form

2. Portal Form

3. Contact Form

4. Inquiry Form

5. Modification Form

6. RA Form

Administrators can edit the field and mark it as required/not required on the Common Field Terminology tab in Configuration.

RA Due Days Configuration Updates

We’ve added a Configuration tab called RA Due Days Configuration with fields for Employee Response Due and Reconsideration Response Decision Due time, measured in days. The number of days entered in these fields will be used to auto populate the Employee Response Due Date and the Reconsideration Response Due Date. You can enter any number between 1-99 in the fields.

Configure Page Footer Text

You can now configure RA File and RA Modifications Resolution Form tab page footer text using the RA Page Footers tab in Configuration.  

The configured footer will appear on the Resolution Form tab:

Manage Application Roles Screen

The Second Level Approver role is now included on the Manage Application Roles screen in Settings. Navigate to Settings > Applications > Reasonable Accommodation > App Roles to make changes to the Second Level Approver role’s user group and permissions.

Updated Terminology: Employee Decision, Database, Reports

We’ve made various terminology updates throughout the application to remove

agency/environment-specific language, such as exact role titles. For example, rather than “Rejected by DPM,” the label now reads “Rejected by Approver.”  Here are some other examples of the terminology updates:

1. Employee Submitted Form 557 > Employee Submitted RA Form

2. Rejected by DPM > Rejected by Approver

3. Approved by DPM with Changes > Approved with Changes

4. Completed 557b form – DPM Accepted Decision > Approver Completed Reporting Form

5. CHCO Accepted Employee Accommodation > Approved Reconsideration Request

6. CHCO Rejected Employee Accommodation > Rejected Reconsideration Request

Configure Workflow Activity Approvers

New dropdown configuration menus allow you to select which Approver role is associated with each workflow activity. RA Inquiry Approver roles can be configured on the RA Inquiry Workflow Activity Names tab in Configuration. RA File Approver roles can be configured on the RA File Workflow Activity Names tab in Configuration (shown below). RA Modification Approver roles can be configured on the RA Modification Workflow Activity Names tab in Configuration.

Bugs