eCASE Release Notes 11.3.9

1 Product Enhancements

1.1 Customer Community Access from Help Menu

You can now access the Customer Community from the Help Menu in eCASE, providing direct access to Knowledge Base help desk assistance, and other resources.

1.2 Hide Journal Entry Comments

We’ve added the option to hide journal entry comments from the print Action History log. Navigate to eCASE Administration > Applications, then select the app you’d like to configure

and click App Designer. Next, select the case type you want to update from left hand navigation bar. Open Case Features, then navigate to the Tabs and Toolbar section. Here, you’ll find options for the Journal Entry tab. Select the Hide Journal Entry comments in print Action History log to disable journal entry comments.

1.3 Global Events: Merge Contact

A Merge Contact option has been added to Global Events to support Audit and Investigations workflows.

1.4 Attachment Recycling

We’ve enhanced the attachment recycling process. Previously, when an attachment was deleted, any workflow processes associated with the attachment would be deleted. This caused issues when an attachment was restored. Now, workflow processes are preserved until an attachment is purged or the recycle bin is disabled.

1.5 Character Limit

A new note appears on the Assign Task page to indicate the 255 character limit. If a new task name exceeds the limit, a confirmation message asking if you want to proceed with a truncated task name.

2 Bug Fixes

We’ve addressed the following issues in eCASE v11.3.9: