NOTE: When a new User is created, if the option "Temporary Password Update after Login" is checked under Administration > Security > Security Configuration, the user will be prompted to change the initial password upon logging in with the new user credentials.
NOTE: The New Password Rules displays based on the organization settings configured under Administration > Security > Security Configuration. The New Password Rules shown in the pictures in this section are configured by the Administrator, so those rules might show a different configuration in the FOIAXpress application used by your organization.
Change Your Password
Follow the steps below to change your FOIAXpress password:
NOTE: If your application is configured with the Single Sign On or e-Authentication options, the Change Password option under User Options (located on the right of the screen) will be unavailable.
On the Home Page, click the User Menu arrow in the upper right corner.
From the drop-down menu, click My Profile > Change Password. The Change Password screen displays as shown below.
NOTE: The New Password Rules shown in the picture above are configured by the Administrator, so those rules might show a different configuration in the FOIAXpress application used by your organization.
On the Change Password screen, enter values for the Enter Current Password, Enter New Password and Re-enter New Password fields.
Click Save to save your password settings.
Expired Password
After a password expires, an alert message will prompt you to change the Password when you try to log in to the application, as shown in the image below:
Enter a new password in the field on this screen, then click Update Password.
Forgot Password
In the event that a user forgets their password, a link is available from the FOIAXpress log in page for users to create a new password.
From the Log in screen, click the Forgot Password link. The Change Password screen appears as shown below:
Enter the Username in the Username field then click Send Verification Code.
An email containing a verification code is sent to the email address associated with your account. Copy the code, then paste it into the Verification Code field and click Check Verification Code:
Once you enter the verification code successfully, you’ll be prompted to enter a New Password. This screen also lists all the requirements for this password, and automatically checks off each requirement based on the password you’ve entered. After you’ve entered a password that matches all requirements, click Update Password to save your new password:
Finally, you’ll see a verification message that confirms the password change. You’ll now be able to sign in using your new password.
