The General settings configure basic application functions, common fields accessible throughout the application, and application roles. There are three options: Settings, Base Model, and App Roles. Click any option to view the available configuration pages. These are described in the table below.
Access General features via the App Designer (Settings > Applications > App Designer):

Selection | Description |
Settings | Configure application settings, including application name and whether it is currently active |
Base Model | Create fields that are common across case types |
App Roles | Create application roles with required permissions |