The available Assignee Types for assignments are listed below:
Type | Description | Image |
|---|---|---|
User | An item picker field, labeled ‘Select User’ will show. Use the item picker to select the single user that will be the assignee for the task |
|
Office Queue | An item picker field, labeled ‘Select Office’ will show. Use the item picker to select the single Office that will be the assignee for the task |
|
Users/Office Queues | An item picker field, labeled ‘Select Users/Office’ will show. Use the item picker to select one or more users to be the assignees for the task |
|
Group | A dropdown list, labeled ‘Select Group’ will show. Select a group to be the assignees for the task. The dropdown list will be populated with the groups defined in the Admin Settings > User Groups, that have at least one user in the group. See the section on Admin Settings > User Groups for more information on how to create groups and add users to the group |
|
User Choice List Lookup Field Value | The User Choice List is a system-generated choice list, whose values are system roles for users. The ‘Select User Choice List Lookup Field Value’ will show the user case fields (case fields with the User choice list associated to it). Select one or more roles to be the assignee(s) for the task |
|
