ATIPXpress PAL Release Notes 26.1.3.0

Product Enhancements

1.1  Casepoint Rebranding

ID #1416387

All references for Opexus have been updated to Casepoint across the system, along with the copyright year. This is a cosmetic change with no impact on functionality.

1.2  API availability in PAL for application-level logs

A new Access Token Generator menu option has been added within PAL Config. This option allows Admin users to generate secure access tokens required for the client's third-party data aggregation systems for logging integration.

1. Navigate to PAL Configuration as an Admin user.

2. Select Generate Access Token to create a secure access token for audit log APIs.

3. Ensure the Generate Access Token option is visible only to Admin users.

4. Navigate to Access Token Manager.

5. View all generated access tokens along with their details.

6. Revoke any existing access token when required.

1.3  PAL Sync Failure Management for Requesters and Requests

ID #1425339

A new Admin-only page has been added under PAL Config to help administrators quickly identify and resolve failed synchronization of requester and request details from PAL to ATIPXpress .

The Requester/Request Sync Failures page provides two views — one for Requester sync failures and one for Request sync failures — each displayed in a grid layout with the following columns:

• Resync — action to re-initiate syncing for the failed entry

• Identifier — Requester ID or Request ID

• Requester Details — associated requester information

• Status — current sync status

• Sync Error — the error message describing the failure reason (with a copy action for troubleshooting)

• Attempts — number of resync attempts made

• Last Attempt — timestamp of the most recent resync attempt

Administrators can perform single or bulk resync actions to re-initiate syncing for selected failed entries. Each resync attempt updates the Attempts count and Last Attempt timestamp, and the status is updated in real time during execution.

The grids support filtering with wildcard, search, and sorting, with the default sort displaying the latest failures first. An Export option is available for each grid, respecting applied filters and sorting, and using date-stamped filename conventions.

NOTE: This page is restricted to Admin roles only.

1.4  Customer Enabled Support Account for PAL Configuration

The Customer Enabled Support Admin feature allows you to optionally provide Support representatives with limited access to your PAL platform for troubleshooting purposes.

Click General Settings to display the General Settings Configuration page shown above.

Select the Customer Enabled Support Admin option to enable Customer Enabled Support Admin access. This will enable it to perform support-related tasks.

Security Updates

We’ve made the following security updates in this version of ATIPXpress PAL: