Casepoint Accessibility Conformance Report

Updated
  • Updated on Feb 18, 2026
  • Published on Jan 29, 2026
  • 17 minute(s) read
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Terms

The terms used in the Conformance Level information are defined as follows:

  • Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation.

  • Partially Supports: Some functionality of the product does not meet the criterion.

  • Does Not Support: The majority of product functionality does not meet the criterion.

  • Not Applicable: The criterion is not relevant to the product.

  • Not Evaluated: The product has not been evaluated against the criterion. This can be used only in WCAG 2.0 Level AAA.

WCAG 2.0 Report

Tables 1 and 2 also document conformance with Revised Section 508:  

  • Chapter 5 – 501.1 Scope, 504.2 Content Creation or Editing

  • Chapter 6 – 602.3 Electronic Support Documentation

NOTE: When reporting on conformance with the WCAG 2.0 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.0 Conformance Requirements.

Table 1: Success Criteria, Level A

Notes:

Criteria

Conformance Level

Remarks and Explanations

1.1.1 Non-text Content (Level A) Also applies to:

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

Supports

  • Text alternatives are provided for non-text content for images and icons.

  • Images and icons are associated with text alternative to inform users with visual impairments of the intent and purpose of such non-text elements through their screen readers or similar assistive technologies.

  • Controls and input fields have descriptive, contextual labels or title attributes.

1.2.1 Audio-only and Video-only (Prerecorded) (Level A)

Also applies to:

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

Not Applicable

1.2.2 Captions (Prerecorded) (Level A) Also applies to:

Revised Section 508

  • 501 (Web)(Software)  

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

Not Applicable

1.2.3 Audio Description or Media Alternative (Prerecorded)

(Level A)

Also applies to:

Revised Section 508

  • 501 (Web)(Software)  

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

Not Applicable

1.3.1 Info and Relationships (Level A) Also applies to:

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

Supports

  • Assistive technologies can programmatically determine the information, structure and relationships conveyed through presentation.

  • Headings and ARIA landmarks are used to help convey presentation.

  • Links and images are unique and contextual making it easy for users to navigate options.

  • Tables mostly use row and column headers. Table headers use scope attribute where appropriate.

1.3.3 Sensory Characteristics (Level A) Also applies to:

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

Supports

eCase ADR application does not have any sensory characteristics.

1.3.2 Meaningful Sequence (Level A) Also applies to:

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

Supports

  • The content on our eCase ADR application  is created such as to be understood by assistive technologies and to be presented in different ways.  

  • eCase ADR supports navigation through use of tab key and shift + tab key (for backward navigation through the user interface).

Headings and ARIA landmarks are used to help convey relationships between content.

  • Pages are linear and read clearly without style sheets.

1.4.1 Use of Color (Level A) Also applies to:

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

Supports

  • Information conveyed through font styling or color is also communicated through language.

  • Electronic forms use standard HTML mark-up and item labeling.

  • Invisible spans are added to provide "selected" text to areas.

  • When color is used for warning and confirmation messages, the associated text communicates meaning clearly on its own.

  • Tool menus and tabs use highlighting to indicate current location. This information is also communicated by headings and selected states

1.4.2 Audio Control (Level A) Also applies to:

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

Not Applicable

2.1.1 Keyboard (Level A) Also applies to:

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

Supports

eCase ADR adequately supports keyboard functionality.

Forms are accessible by keyboard and assistive technologies. Some forms use a combination of fields, buttons, inline help, and links. Some menu lists require navigation using the tab key rather than the arrow keys — the more commonly expected keyboard behavior

2.1.2 No Keyboard Trap (Level A) Also applies to:

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

Supports

eCase ADR does not have any keyboard traps.

2.2.1 Timing Adjustable (Level A) Also applies to:

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

Supports

eCase ADR users are prompted with warning and having the ability to extend the session.

2.2.2 Pause, Stop, Hide (Level A) Also applies to:

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

Not Applicable

eCase ADR application does not have any moving, blinking and scrolling information.

2.3.1 Three Flashes or Below Threshold (Level A)

Also applies to:

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

Not applicable

eCase ADR does not have any flashes.

2.4.1 Bypass Blocks (Level A) Also applies to:

Revised Section 508

  • 501 (Web)(Software) – Does not apply to non-web software

  • 504.2 (Authoring Tool)

  • 602.3 Support Docs) – Does not apply to non-web docs

Supports

  • Skip to main content links, headings and ARIA landmarks help users avoid repetitive and non-essential content.

  • The expanded/collapsed state of secondary form content is clearly indicated and the fields are accessible.

  • Users control their own content.

2.4.2 Page Titled (Level A) Also applies to:

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

Supports

eCase ADR application pages have title, heading 1 and ARIA main landmark.

2.4.3 Focus Order (Level A) Also applies to:

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

Supports

  • Each page has a logical tab order and visible tab stops.

  • Users control their own content.

Exception:

The focus is lost when you sort a data grid by column.

2.4.4 Link Purpose (In Context) (Level A) Also applies to:

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

Supports

eCase ADR provides tool tips for all the links which will explain the purpose and they are unique and contextual.

3.1.1 Language of Page (Level A) Also applies to:

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

Supports

Language of content is notified at start of page and when changed within page.

3.2.1 On Focus (Level A) Also applies to:

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

Supports

In eCase ADR We have visible on-focus states that use a combination of colour and border effect to highlight the focused elements.

3.2.2 On Input (Level A) Also applies to:

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

Supports

eCase ADR does not change any context when inputting a data.

3.3.1 Error Identification (Level A) Also applies to:

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

Supports

Error messages are communicated using a combination of alerts,  landmarks, headings and links. Where possible, error messages describe each error and link to the appropriate field for resolving the error.

3.3.2 Labels or Instructions (Level A) Also applies to:

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

Supports

Forms have clear headings, labels, field sets, and buttons. Inline help is provided as needed.

The expanded/collapsed state of secondary form content is clearly indicated, and the fields are accessible.

 

4.1.1 Parsing (Level A) Also applies to:

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

Supports

eCase ADR Web pages are written to HTML5 specifications.

4.1.2 Name, Role, Value (Level A) Also applies to:

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

Supports

In eCase ADR, all the user interface components can be programmatically dertermined.

Table 2: Success Criteria, Level AA

Notes:

Criteria

Conformance Level  

Remarks and Explanations

1.2.4 Captions (Live) (Level AA) Also applies to:

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

Not Applicable

eCase ADR does not have any real time presentations or audio.

1.2.5 Audio Description (Prerecorded) (Level AA)

Also applies to:

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

Not Applicable

1.4.3 Contrast (Minimum) (Level AA) Also applies to:

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

Supports

eCase ADR controls, Text and images contrast ratio 4:5:1 is maintained across the application

1.4.4 Resize text (Level AA) Also applies to:

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

Supports

  • User account settings are available for adjusting font face and size.

  • Icons and text resize with browser (and other technology) scaling/zooming options up to 200%.

  • All product functionalities perform well at this zoom level.

1.4.5 Images of Text (Level AA) Also applies to:

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

Supports

In eCase ADR, all the images text are controlled by CSS for position of text, font, size etc.

2.4.5 Multiple Ways (Level AA) Also applies to:

Revised Section 508

  • 501 (Web)(Software) – Does not apply to non-web software

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs) – Does not apply to non-web docs

Supports

  • Headings, ARIA landmarks (such as navigation landmarks) and unique link and button names help users navigate pages quickly.

  • Pages have consistent navigation areas.

  • Many pages contain search fields with ARIA search landmarks.

The system works well with search and find features built into assistive technologies.

2.4.6 Headings and Labels (Level AA) Also applies to:

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

Supports

eCase ADR application pages, controls are having proper headings and labels. Labels are unique and contextual.

2.4.7 Focus Visible (Level AA) Also applies to:

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

Supports

eCase ADR application supports keyboard focus indication on the pages. Each page has a logical tab order and visible tab stops.

3.1.2 Language of Parts (Level AA) Also applies to:

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

Supports

All the pages HTML in the eCase ADR application will have the lang tag which is default to English.

3.2.3 Consistent Navigation (Level AA) Also applies to:

Revised Section 508

  • 501 (Web)(Software) – Does not apply to non-web software

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs) – Does not apply to non-web docs

Supports

All the menus in the eCase ADR application follows the consistent and standard navigation order.

3.2.4 Consistent Identification (Level AA) Also applies to:

Revised Section 508

  • 501 (Web)(Software) – Does not apply to non-web software

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs) – Does not apply to non-web docs

Supports

Icons use an icon grammar to facilitate learning. The same icon is used for the same action across all pages. Users

may combine concepts they already understand to interpret new icons.

3.3.3 Error Suggestion (Level AA) Also applies to:

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

Supports

Error messages are communicated using a combination of alerts, landmarks, headings and links. Where possible, error messages describe each error and link to the appropriate field for resolving the error.

3.3.4 Error Prevention (Legal, Financial, Data) (Level AA) Also applies to:

Revised Section 508

  • 501 (Web)(Software)

  • 504.2 (Authoring Tool)

  • 602.3 (Support Docs)

Not Applicable

eCase ADR application does not have any Legal or financial data but still input data can be checked before submitting.

Table 3: Success Criteria, Level AAA

Notes: Deleted; Not Evaluated

Revised Section 508 Report

Notes:

Chapter 3: Functional Performance Criteria (FPC)

Notes:

Criteria

Conformance Level  

Remarks and Explanations

302.1 Without Vision

Partially Supports

Supports when combined with Assistive Technology.

  • All interfaces are designed according to HTML5 standards.

  • Images and icons are assigned ontextual and meaningful text alternatives that can be announced by a screen reader.

  • Images of text are not used in place of text.

  • Controls such as buttons are labeled to indicate their function.

  • Form fields are labeled to perceive their intent.

  • Links are assigned meaningful texts that clearly indicate the link destination.

  • Controls are assigned appropriate labels that allow perception of their function.

  • Standard interface elements are made evident through proper HTML mark up.

302.2 With Limited Vision

Supports

Supports when combined with Assistive Technology.

  • All product functionalities perform well at 200% zoom level.

  • All pages are designed to wrap well when zoomed to 200%.

  • User account settings are available for adjusting font size.

  • Icons and text resize with browser (and other technology)

  • scaling/zooming options.

  • Most pages have relative column widths.

  • System text does not use full justification.

  • Color contrast of foreground text with background is maintained according to standard specifications.

302.3 Without Perception of Color

Supports

Color alone is not used to convey the information

302.4 Without Hearing

Supports

No Auditory alerts are used.

302.5 With Limited Hearing

Supports

No Auditory alerts are used.

302.6 Without Speech

Not Applicable

Speech Input is not required.

302.7 With Limited Manipulation

Supports

Supports when combined with Assistive Technology.

  • Keyboard-accessible alternatives are provided for tools that support drag-and-drop, upload, or reordering.

  • Current tab location is made clearly visible.

  • Users can make their click target size larger if needed via these two mechanisms:

  • By controlling text sizes through user preferences.

  • By controlling icon sizes through browser zoom preferences.

302.8 With Limited Reach and Strength

Supports

302.9 With Limited Language, Cognitive, and Learning Abilities

Supports

Simple language is used for text content

Chapter 4: Hardware

Notes: Not Applicable

Criteria

Conformance Level  

Remarks and Explanations

402 Closed Functionality

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402.1 General

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402.2 Speech-Output Enabled

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402.2.1 Information Displayed On-Screen

Not Applicable

402.2.2 Transactional Outputs

Not Applicable

402.2.3 Speech Delivery Type and Coordination

Not Applicable

402.2.4 User Control

Not Applicable

402.2.5 Braille Instructions

Not Applicable

402.3 Volume

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402.3.1 Private Listening

Not Applicable

402.3.2 Non-private Listening

Not Applicable

402.4 Characters on Display Screens

Not Applicable

402.5 Characters on Variable Message Signs

Not Applicable

403 Biometrics

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403.1 General

Not Applicable

404 Preservation of Information Provided for Accessibility

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404.1 General

Not Applicable

405 Privacy

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405.1 General

Not Applicable

406 Standard Connections

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406.1 General

Not Applicable

407 Operable Parts

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407.2 Contrast

Not Applicable

407.3 Input Controls

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407.3.1 Tactilely Discernible

Not Applicable

407.3.2 Alphabetic Keys

Not Applicable

407.3.3 Numeric Keys

Not Applicable

407.4 Key Repeat

Not Applicable

407.5 Timed Response

Not Applicable

407.6 Operation

Not Applicable

407.7 Tickets, Fare Cards, and Keycards

407.8 Reach Height and Depth

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407.8.1 Vertical Reference Plane

Not Applicable

407.8.1.1 Vertical Plane for Side Reach

Not Applicable

407.8.1.2 Vertical Plane for Forward Reach

Not Applicable

407.8.2 Side Reach

Not Applicable

407.8.2.1 Unobstructed Side Reach

Not Applicable

407.8.2.2 Obstructed Side Reach

Not Applicable

407.8.3 Forward Reach

Not Applicable

407.8.3.1 Unobstructed Forward Reach

Not Applicable

407.8.3.2 Obstructed Forward Reach

Not Applicable

407.8.3.2.1 Operable Part Height for ICT with Obstructed Forward Reach

Not Applicable

407.8.3.2.2 Knee and Toe Space under ICT with Obstructed Forward Reach

Not Applicable

408 Display Screens

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408.2 Visibility

Not Applicable

408.3 Flashing

Not Applicable

409 Status Indicators

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409.1 General

Not Applicable

410 Color Coding

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410.1 General

Not Applicable

411 Audible Signals

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411.1 General

Not Applicable

412 ICT with Two-Way Voice Communication

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412.2 Volume Gain

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412.2.1 Volume Gain for Wireline Telephones

Not Applicable

412.2.2 Volume Gain for Non-Wireline ICT

Not Applicable

412.3 Interference Reduction and Magnetic Coupling

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412.3.1 Wireless Handsets

Not Applicable

412.3.2 Wireline Handsets

Not Applicable

412.4 Digital Encoding of Speech

Not Applicable

412.5 Real-Time Text Functionality

Reserved for future

Reserved for future

412.6 Caller ID

Not Applicable

412.7 Video Communication

Not Applicable

412.8 Legacy TTY Support

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412.8.1 TTY Connectability

Not Applicable

412.8.2 Voice and Hearing Carry Over

Not Applicable

412.8.3 Signal Compatibility

Not Applicable

412.8.4 Voice Mail and Other Messaging Systems

Not Applicable

413 Closed Caption Processing Technologies

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413.1.1 Decoding and Display of Closed Captions

Not Applicable

413.1.2 Pass-Through of Closed Caption Data

Not Applicable

414 Audio Description Processing Technologies

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414.1.1 Digital Television Tuners

Not Applicable

414.1.2 Other ICT

Not Applicable

415 User Controls for Captions and Audio Descriptions

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415.1.1 Caption Controls

Not Applicable

415.1.2 Audio Description Controls

Not Applicable

Chapter 5: Software

Notes:

Criteria

Conformance Level  

Remarks and Explanations

501.1 Scope – Incorporation of WCAG 2.0 AA

See WCAG 2.0 section

See information in WCAG section

502 Interoperability with Assistive Technology

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502.2.1 User Control of Accessibility Features

Supports

Accessibility features native to the browser or operating system can be used with eCase ADR application.

When major version changes happen on windows and IE, eCase ADR is tested with OS and browser accessibility features.

502.2.2 No Disruption of Accessibility Features

Supports

eCase ADR does not disrupt any browser or OS accessibility features.

502.3 Accessibility Services

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502.3.1 Object Information

Not Applicable

Not a platform software or tool.

502.3.2 Modification of Object Information

Not Applicable

502.3.3 Row, Column, and Headers

Not Applicable

502.3.4 Values

Not Applicable

502.3.5 Modification of Values

Not Applicable

502.3.6 Label Relationships

Not Applicable

502.3.7 Hierarchical Relationships

Not Applicable

502.3.8 Text

Not Applicable

502.3.9 Modification of Text

Not Applicable

502.3.10 List of Actions

Not Applicable

502.3.11 Actions on Objects

Not Applicable

502.3.12 Focus Cursor

Not Applicable

502.3.13 Modification of Focus Cursor

Not Applicable

502.3.14 Event Notification

Not Applicable

502.4 Platform Accessibility Features

Not Applicable

503 Applications

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503.2 User Preferences

Not Applicable

eCase ADR being a web application is not required to conform to 503.2. However, in some cases, user is allowed to select preferences from browser or OOS for color, contrast, font type, size.

503.3 Alternative User Interfaces

Not Applicable

Alternative user interface not provided

503.4 User Controls for Captions and Audio Description

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503.4.1 Caption Controls

Not Applicable

eCase ADR does not have captions and audio descriptions

503.4.2 Audio Description Controls

Not Applicable

504 Authoring Tools

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504.2 Content Creation or Editing (if not authoring tool, enter “not applicable”)

See WCAG 2.0 section

See information in WCAG section

504.2.1 Preservation of Information Provided for Accessibility in Format Conversion

Not Applicable

HTML editor provided for creating content and discussion posts

504.2.2 PDF Export

Supports

eCase ADR provides PDF Export

504.3 Prompts

Not Applicable

504.4 Templates

Not Applicable

Chapter 6: Support Documentation and Services

Notes:

Criteria

Conformance Level  

Remarks and Explanations

601.1 Scope

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602 Support Documentation

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602.2 Accessibility and Compatibility Features

Supports

eCase ADR manuals are compatible with accessibility features.  

602.3 Electronic Support Documentation

See WCAG 2.0 section

See information in WCAG section

602.4 Alternate Formats for Non-Electronic Support Documentation

Not Applicable

Support documentation is provided electronically.

603 Support Services

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603.2 Information on Accessibility and Compatibility Features

Supports

603.3 Accommodation of Communication Needs

Supports

Accessible support services are provided via phone and email.

Legal Disclaimer

casepoint software and documentation have been tested and reviewed. Nevertheless, casepoint makes no warranty or representation, either express or implied, with respect to the software and documentation included. In no event will casepoint be liable for direct, indirect, special, incidental, or consequential damages resulting from any defect in the software or documentation included with these products. In particular, casepoint shall have no liability for any programs or data used with these products, including the cost of recovering such programs or data.

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