Contact forms can be created for each contact type. To create a contact form:
1. Navigate to Settings > Applications > App Designer > Case Type Configuration, and look under the Contact Types header in the left case type components panel.
2. This option displays the list of available contact types in the system. Click the name of a contact type, then click Contact Type Forms, which displays the contact forms that exist for the contact type.
3. To create a new form, click New to design the contact forms based on contact type fields.