Web Content Accessibility Guidelines 2.0

Level A (Yes)

Level AA (Yes) Level AAA (No)

Revised Section 508 standards published January 18, 2017 and corrected January 22,

2018

(Yes)

1.1.1 Non-text Content (Level A)

• Text alternatives are provided for non-text content for images and icons.

Also applies to: Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Supports

• Images and icons are associated with text alternative to inform users with visual impairments of the intent and purpose of such non-text elements through their screen readers or similar assistive technologies.

• Controls and input fields have descriptive, contextual labels or title attributes.

1.2.1 Audio-only and Video-only (Prerecorded) (Level A)

Not Applicable

Also applies to: Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

1.2.2 Captions (Prerecorded) (Level A)

Also applies to: Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Not Applicable

1.2.3 Audio Description or Media Alternative (Prerecorded)

Not Applicable

(Level A)

Also applies to: Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

1.3.1 Info and Relationships (Level A)

• Assistive technologies can programmatically determine the information, structure and relationships conveyed through

Also applies to: Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Supports

presentation.

• Headings and ARIA landmarks are used to help convey presentation.

• Links and images are unique and contextual making it easy for users to navigate options.

• Tables mostly use row and column headers. Table headers use scope attribute where appropriate.

1.3.2 Meaningful Sequence (Level A)

• The content on our eCase eComplaint application is created such as to be understood by assistive technologies and to be

Also applies to: Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Supports

presented in different ways.

• eCase eComplaint supports navigation through use of tab key and shift + tab key (for backward navigation through the user interface).

• Headings and ARIA landmarks are used to help convey relationships between content.

• Pages are linear and read clearly without style sheets.

1.3.3 Sensory Characteristics (Level A)

Also applies to: Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Supports

eCase eComplaint application does not have any sensory chracteristics.

1.4.1 Use of Color (Level A)

• Information conveyed through font styling or color is also communicated through language.

• Electronic forms use standard HTML mark-up and item

Also applies to: Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Supports

labeling.

• Invisible spans are added to provide "selected" text to areas.

• When color is used for warning and confirmation messages, the associated text communicates meaning clearly on its own.

• Tool menus and tabs use highlighting to indicate current location. This information is also communicated by headings

and selected states

1.4.2 Audio Control (Level A)

Also applies to: Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Not Applicable

2.1.1 Keyboard (Level A)

Also applies to: Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Supports

eCase eComplaint adequately supports keyboard functionality.

Forms are accessible by keyboard and assistive technologies. Some forms use a combination of fields, buttons, inline help, and links.

Some menu lists require navigation using the tab key rather than the arrow keys — the more commonly expected keyboard behavior

2.1.2 No Keyboard Trap (Level A)

Supports

eCase eComplaint does not have any Key board traps.

Also applies to: Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

2.2.1 Timing Adjustable (Level A)

Also applies to: Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Supports

eCase eComplaint users are prompted with warning and having the ability to extent the session.

2.2.2 Pause, Stop, Hide (Level A)

Also applies to: Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Not Applicable

eCase eComplaint application does not have any moving, blinking and scrolling information.

2.3.1 Three Flashes or Below Threshold (Level A)

Not applicable

eCase eComplaint does not have any flashes.

Also applies to: Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

2.4.1 Bypass Blocks (Level A)

Also applies to:

Revised Section 508

• 501 (Web)(Software) – Does not apply to non-web software

• 504.2 (Authoring Tool)

• 602.3 (Support Docs) – Does not apply to non-web

Supports

• Skip to main content links, headings and ARIA landmarks help users avoid repetitive and non-essential content.

• The expanded/collapsed state of secondary form content is clearly indicated and the fields are accessible.

• Users control their own content.

docs

2.4.2 Page Titled (Level A)

Also applies to:

Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Supports

eCase eComplaint application pages have title, heading 1 and ARIA main landmark.

2.4.3 Focus Order (Level A)

Also applies to:

• Each page has a logical tab order and visible tab stops.

Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Supports

• Users control their own content.

Exception:

• The focus is lost when you sort a data grid by column.

2.4.4 Link Purpose (In Context) (Level A)

Also applies to:

Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Supports

eCase eComplaint provides tool tips for the all the links which will explain the purpose and they are unique and contextual.

3.1.1 Language of Page (Level A)

Also applies to:

Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Supports

Language of content is notified at start of page and when changed within page.

3.2.1 On Focus (Level A)

Also applies to:

In eCase eComplaint We have visible on-focus states that use a

Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

Supports

combination of colour and border effect to highlight the focused elements.

• 602.3 (Support Docs)

3.2.2 On Input (Level A)

Also applies to:

Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Supports

eCase eComplaint does not change any context when inputting a data.

3.3.1 Error Identification (Level A)

Also applies to:

Error messages are communicated using a combination of alerts,

Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Supports

landmarks, headings and links. Where possible, error messages describe each error and link to the appropriate field for resolving the error.

3.3.2 Labels or Instructions (Level A)

Forms have clear headings, labels, field sets, and buttons. Inline help

Also applies to:

is provided as needed.

Revised Section 508

• 501 (Web)(Software)

Supports

The expanded/collapsed state of secondary form content is clearly

• 504.2 (Authoring Tool)

indicated, and the fields are accessible.

• 602.3 (Support Docs)

4.1.1 Parsing (Level A)

Also applies to: Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Supports

eCase eComplaint Web pages are written to HTML5 specifications.

4.1.2 Name, Role, Value (Level A)

Also applies to: Revised Section 508

• 501 (Web)(Software)

Supports

In eCase eComplaint, all the user interface components can be programmatically dertermined.

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

1.2.4 Captions (Live) (Level AA)

Also applies to: Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Not Applicable

eCase eComplaint does not have any rela time presentations or audio.

1.2.5 Audio Description (Prerecorded) (Level AA)

Not Applicable

Also applies to: Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

1.4.3 Contrast (Minimum) (Level AA)

Also applies to: Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Supports

eCase eComplaint controls, Text and images contrast ratio 4:5:1 is maintained across the application

1.4.4 Resize text (Level AA)

• User account settings are available for adjusting

Also applies to: Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Supports

font face and size.

• Icons and text resize with browser (and other technology) scaling/zooming options up to 200%.

• All product functionalities perform well at this zoom level.

1.4.5 Images of Text (Level AA)

In eCase eComplaint, all the images text are controlled by

Also applies to:

Supports

CSS for position of text, font, size etc.

Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

2.4.5 Multiple Ways (Level AA)

• Headings, ARIA landmarks (such as navigation landmarks) and unique link and button names

Also applies to:

Revised Section 508

• 501 (Web)(Software) – Does not apply to non-web software

• 504.2 (Authoring Tool)

• 602.3 (Support Docs) – Does not apply to non-web docs

Supports

help users navigate pages quickly.

• Pages have consistent navigation areas.

• Many pages contain search fields with ARIA search landmarks.

• The system works well with search and find features built into assistive technologies.

2.4.6 Headings and Labels (Level AA)

Also applies to: Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Supports

eCase eComplaint application pages, controls are having proper headings and labels. Labels are unique and contextual.

2.4.7 Focus Visible (Level AA)

Also applies to: Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Supports

eCase eComplaint application supports keyboard focus indication on the pages. Each page has a logical tab order and visible tab stops.

3.1.2 Language of Parts (Level AA)

Also applies to: Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Supports

All the pages HTML in the eCase eComplaint application will have the lang tag which is default to English.

3.2.3 Consistent Navigation (Level AA)

Also applies to:

Revised Section 508

• 501 (Web)(Software) – Does not apply to non-web software

• 504.2 (Authoring Tool)

• 602.3 (Support Docs) – Does not apply to non-web docs

Supports

All the menus in the eCase eComplaint application follows the consistent and standard navigation order.

3.2.4 Consistent Identification (Level AA)

Also applies to:

Revised Section 508

• 501 (Web)(Software) – Does not apply to non-web software

• 504.2 (Authoring Tool)

• 602.3 (Support Docs) – Does not apply to non-web docs

Supports

Icons use an icon grammar to facilitate learning. The same icon is used for the same action across all pages. Users may combine concepts they already

understand to interpret new icons.

3.3.3 Error Suggestion (Level AA)

Also applies to: Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Supports

Error messages are communicated using a combination of alerts, landmarks, headings and links. Where possible, error messages describe each error and link to the appropriate field for resolving the error.

3.3.4 Error Prevention (Legal, Financial, Data) (Level AA)

Not Applicable

eCase eComplaint application does not have any Legal or fianancial data but still inout data can be checked before submmiting.

Also applies to: Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

302.1 Without Vision

Partially Supports

Supports when combined with Assistive Technology.

• All interfaces are designed according to HTML5 standards.

• Images and icons are assigned ontextual and meaningful text alternatives that can be announced by a screen reader.

• Images of text are not used in place of text.

• Controls such as buttons are labeled to indicate their function.

• Form fields are labeled to perceive their intent.

• Links are assigned meaningful texts that clearly indicate the link destination.

• Controls are assigned appropriate labels that allow perception of their function.

• Standard interface elements are made evident through proper HTML mark up.

302.2 With Limited Vision

Supports

Supports when combined with Assistive Technology.

• All product functionalities perform well at 200% zoom level.

• All pages are designed to wrap well when zoomed to 200%.

• User account settings are available for adjusting font size.

• Icons and text resize with browser (and other technology)

• scaling/zooming options.

• Most pages have relative column widths.

• System text does not use full justification.

• Colour contrast of foreground text with background is maintained according to standard specifications.

302.3 Without Perception of Color

Supports

Color alone is not used to convey the information

302.4 Without Hearing

Supports

No Auditory alerts are used.

302.5 With Limited Hearing

Supports

No Auditory alerts are used.

302.6 Without Speech

Not Applicable

Speech Input is not required.

302.7 With Limited Manipulation

Supports

Supports when combined with Assistive Technology.

• Keyboard-accessible alternatives are provided for tools that support drag-and-drop, upload, or reordering.

• Current tab location is made clearly visible.

• Users can make their click target size larger if needed via these two mechanisms:

• By controlling text sizes through user preferences.

• By controlling icon sizes through browser zoom preferences.

302.8 With Limited Reach and Strength

Supports

302.9 With Limited Language, Cognitive, and Learning Abilities

Supports

Simple language is used for text content

402 Closed Functionality

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402.1 General

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402.2 Speech-Output Enabled

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402.2.1 Information Displayed On-Screen

Not Applicable

402.2.2 Transactional Outputs

Not Applicable

402.2.3 Speech Delivery Type and Coordination

Not Applicable

402.2.4 User Control

Not Applicable

402.2.5 Braille Instructions

Not Applicable

402.3 Volume

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402.3.1 Private Listening

Not Applicable

402.3.2 Non-private Listening

Not Applicable

402.4 Characters on Display Screens

Not Applicable

402.5 Characters on Variable Message Signs

Not Applicable

403 Biometrics

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403.1 General

Not Applicable

404 Preservation of Information Provided for Accessibility

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404.1 General

Not Applicable

405 Privacy

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405.1 General

Not Applicable

406 Standard Connections

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406.1 General

Not Applicable

407 Operable Parts

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407.2 Contrast

Not Applicable

407.3 Input Controls

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407.3.1 Tactilely Discernible

Not Applicable

407.3.2 Alphabetic Keys

Not Applicable

407.3.3 Numeric Keys

Not Applicable

407.4 Key Repeat

Not Applicable

407.5 Timed Response

Not Applicable

407.6 Operation

Not Applicable

407.7 Tickets, Fare Cards, and Keycards

407.8 Reach Height and Depth

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407.8.1 Vertical Reference Plane

Not Applicable

407.8.1.1 Vertical Plane for Side Reach

Not Applicable

407.8.1.2 Vertical Plane for Forward Reach

Not Applicable

407.8.2 Side Reach

Not Applicable

407.8.2.1 Unobstructed Side Reach

Not Applicable

407.8.2.2 Obstructed Side Reach

Not Applicable

407.8.3 Forward Reach

Not Applicable

407.8.3.1 Unobstructed Forward Reach

Not Applicable

407.8.3.2 Obstructed Forward Reach

Not Applicable

407.8.3.2.1 Operable Part Height for ICT with Obstructed Forward Reach

Not Applicable

407.8.3.2.2 Knee and Toe Space under ICT with Obstructed Forward

Reach

Not Applicable

408 Display Screens

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408.2 Visibility

Not Applicable

408.3 Flashing

Not Applicable

409 Status Indicators

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409.1 General

Not Applicable

410 Color Coding

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410.1 General

Not Applicable

411 Audible Signals

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411.1 General

Not Applicable

412 ICT with Two-Way Voice Communication

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412.2 Volume Gain

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412.2.1 Volume Gain for Wireline Telephones

Not Applicable

412.2.2 Volume Gain for Non-Wireline ICT

Not Applicable

412.3 Interference Reduction and Magnetic Coupling

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412.3.1 Wireless Handsets

Not Applicable

412.3.2 Wireline Handsets

Not Applicable

412.4 Digital Encoding of Speech

Not Applicable

412.5 Real-Time Text Functionality

Reserved for future

Reserved for future

412.6 Caller ID

Not Applicable

412.7 Video Communication

Not Applicable

412.8 Legacy TTY Support

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412.8.1 TTY Connectability

Not Applicable

412.8.2 Voice and Hearing Carry Over

Not Applicable

412.8.3 Signal Compatibility

Not Applicable

412.8.4 Voice Mail and Other Messaging Systems

Not Applicable

413 Closed Caption Processing Technologies

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413.1.1 Decoding and Display of Closed Captions

Not Applicable

413.1.2 Pass-Through of Closed Caption Data

Not Applicable

414 Audio Description Processing Technologies

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414.1.1 Digital Television Tuners

Not Applicable

414.1.2 Other ICT

Not Applicable

415 User Controls for Captions and Audio Descriptions

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415.1.1 Caption Controls

Not Applicable

415.1.2 Audio Description Controls

Not Applicable

501.1 Scope – Incorporation of WCAG 2.0 AA

See WCAG 2.0 section

See information in WCAG section

502 Interoperability with Assistive Technology

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502.2.1 User Control of Accessibility Features

Supports

Accessibility features native to the browser or operating system can be used with eCase eComplaint application.

When major version changes happen on windows and IE, eCase eComplaint is tested with OS and browser accessibility features.

502.2.2 No Disruption of Accessibility Features

Supports

eCase eComplaint does not disrupt any

browser or OS accessibility features.

502.3 Accessibility Services

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502.3.1 Object Information

Not Applicable

Not a platform software or tool.

502.3.2 Modification of Object Information

Not Applicable

502.3.3 Row, Column, and Headers

Not Applicable

502.3.4 Values

Not Applicable

502.3.5 Modification of Values

Not Applicable

502.3.6 Label Relationships

Not Applicable

502.3.7 Hierarchical Relationships

Not Applicable

502.3.8 Text

Not Applicable

502.3.9 Modification of Text

Not Applicable

502.3.10 List of Actions

Not Applicable

502.3.11 Actions on Objects

Not Applicable

502.3.12 Focus Cursor

Not Applicable

502.3.13 Modification of Focus Cursor

Not Applicable

502.3.14 Event Notification

Not Applicable

502.4 Platform Accessibility Features

Not Applicable

503 Applications

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503.2 User Preferences

Not Applicable

eCase eComplaint being a web application is not required to conform to 503.2. however, in some cases, user is allowed to

select preferences from browser or OOS for color, contrast, font type, size.

503.3 Alternative User Interfaces

Not Applicable

Alternative user interface not provided

503.4 User Controls for Captions and Audio Description

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503.4.1 Caption Controls

Not Applicable

eCase eComplaint does not hve cations

and audio descriptions

503.4.2 Audio Description Controls

Not Applicable

504 Authoring Tools

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504.2 Content Creation or Editing (if not authoring tool, enter “not

applicable”)

See WCAG 2.0 section

See information in WCAG section

504.2.1 Preservation of Information Provided for Accessibility in Format

Conversion

Not Applicable

HTML editor provided for creating content

and discussion posts

504.2.2 PDF Export

Supports

eCase eComplaint provides PDF Export

504.3 Prompts

Not Applicable

504.4 Templates

Not Applicable

601.1 Scope

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602 Support Documentation

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602.2 Accessibility and Compatibility Features

Supports

eCase eComplaint manauls are compatible

with accessibility features.

602.3 Electronic Support Documentation

See WCAG 2.0 section

See information in WCAG section

602.4 Alternate Formats for Non-Electronic Support Documentation

Not Applicable

Support documentation is provided

electronically.

603 Support Services

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603.2 Information on Accessibility and Compatibility Features

Supports

603.3 Accommodation of Communication Needs

Supports

Accessible support services are provided

via phone and email.