Bug Fix
We’ve addressed the following bug in this version of eCase Platform:
ID | Description |
1681030 | Resolved an issue where complaints submitted through the portal and routed to an office by the portal’s office mapping were always given the Hotline office code in their case number. The case number now carries the code of the office the complaint is routed to, and complaints that match no configured mapping continue to use the default Hotline office code. |