Users can use the Email Log to track and view email information for a specific time period.
Steps to View Information in the Email Log
Click Administration > Jobs > Email Log. The Email Log window displays as shown below.
NOTE: To view information about a specific email, double-click an email in the list or select an email and click View Email Details. The Email Details window displays as shown below.
Steps to Filter Email Log
Users can filter the Email Log screen using various search filters.
Enter search criteria as needed in the fields described below.
Field | Description |
|---|---|
Filter By | |
Subject | The subject of the email. |
Sender | The person who sent the email. |
Created From | The date and time after which the email was created. |
Status | The status of the email. |
Source | The location within the application from which the email was sent. |
Receiver | The email address of the person who received the email. |
To | The date and time up to which the email was created. |
Click Search. The Email Log will be filtered based on the search criteria entered.
Resend Emails
You have the option to resend emails from the Email Log. Follow the steps below to resent emails from within the Email Log:
Use the Checkboxes to select the emails you'd like to resend (you can select more than one)
Click Resend. A verification message appears as shown below. Click OK to continue.
A confirmation appears noting that the emails were submitted to the SMTP server. Click OK to close.
Certificate Expiration Notification Entries
The Email Log also displays entries for automated certificate expiration notification emails. These notifications are sent by the system 30 days before a certificate (SAML) expires.
Certificate expiration notification entries appear in the Email Log with the subject line indicating which certificate is expiring (e.g., "SAML Certificate is expiring soon!").
NOTE: The Resend button is not available for certificate expiration notification entries. These entries are displayed in the Email Log for auditing and tracking purposes only.