Users can view any Failed Correspondence OCR jobs for a Request and take corrective actions, such as retrying the failed jobs.
Steps to View the Failed Correspondence OCR Jobs
Click Administration > Jobs > Failed Correspondence OCR Jobs. The Requests View [Failed OCR] window displays as shown below.
Enter search criteria as necessary in the fields described below.
Field | Description |
|---|---|
Search Criteria | |
Request # | The identification number assigned to the Request. |
Request Type | The type(s) of Requests to include in the search. |
Requester | The Requester(s) to include in the search. |
Description | The Request description submitted by the Requester. |
Action Office | The Action Office(s) to include in the search. |
Request Status | The Request Status(es) to include in the search. |
Request Owner | The Request Owner(s) to include in the search. |
Advanced | |
Advanced | When expanded, allows you to add advanced search filters by clicking Add new filter. |
Custom Fields | |
Custom Fields | When expanded, allows you to select search criteria using any configured Custom Fields. |
Click Search. A list of Requests matching the search criteria displays as shown below.
NOTE: To retry the failed jobs, select a Request, and then click Retry. All of the information in the selected Request will be sent for OCR processing again.
NOTE: To retry all matching Requests, click Retry All Matching Requests. All of the matching Requests will be sent for OCR processing again.