Users can view any failed OCR jobs for a Folder and implement possible solutions, such as retrying failed jobs.
Steps to View Failed OCR Jobs
Click Administration > Jobs > Failed OCR Jobs. The Failed OCR Jobs window displays as shown below.
Enter search criteria as needed in the fields described below.
Field | Description |
|---|---|
Folder Information | |
Folder Name | The name of the Folder containing the failed OCR job. |
File Cabinet Drawer | The File Cabinet Drawer containing the failed OCR job. |
Added To | The location where the OCR job was added. |
OCR Status | Filter results by OCR Status. Selections are Failed, Rejected and All |
Created Date | The date on which the OCR job was created. |
Created By | The name of the user who submitted the job. |
Action Office | The Action Office associated with the OCR job. |
Request # | The identification number assigned to the Request associated with the OCR job. |
Click Search. All failed OCR jobs displays in the search results as shown below.
NOTE: The search filters available on this screen may be different, depending on how your application was configured.
Steps to Retry All Matching Folders
After searching, click Retry All Matching Folders. A verification message displays as shown below.
Click OK. All Pages in the selected Folders will be sent for OCR processing again.
NOTE: To view the details of failed OCR jobs, select a Folder, and then click View Details on the menu. Alternatively, double-click a Folder. The Failed OCR Pages window displays as shown below.
Steps to Retry Failed OCR Jobs
After searching, select a Folder, then click Retry OCR. A verification message displays as shown below.
Click OK. All Pages in the selected Folder will be sent for OCR processing again.