Users can view any Failed Correspondence OCR jobs for a Request and take corrective actions, such as retrying the failed jobs.
Steps to View the Failed Correspondence OCR Jobs
Click Administration > Jobs > Failed Correspondence OCR Jobs. The Requests View [Failed OCR] window displays as shown below.
Enter search criteria as necessary in the fields described below.
Field | Description |
Search Criteria | |
Request # | The identification number assigned to the Request. |
Request Type | The type(s) of Requests to include in the search. |
Requester | The Requester(s) to include in the search. |
Description | The Request description submitted by the Requester. |
Action Office | The Action Office(s) to include in the search. |
Request Status | The Request Status(es) to include in the search. |
Request Owner | The Request Owner(s) to include in the search. |
Advanced | |
Advanced | When expanded, allows you to add advanced search filters by clicking Add new filter. |
Custom Fields | |
Custom Fields | When expanded, allows you to select search criteria using any configured Custom Fields. |
Click Search. A list of Requests matching the search criteria displays as shown below.
NOTE: To retry the failed jobs, select a Request, and then click Retry. All of the information in the selected Request will be sent for OCR processing again. To retry all matching Requests, click Retry All Matching Requests. All of the matching Requests will be sent for OCR processing again.