Using the Send Email to Supervisor option, you can send an email to a supervisor related to the extension information for a particular Request.
Steps to Send Email to a Supervisor
Open a Request for which you want to send an email to your supervisor regarding an extension.
Click Extensions. Extensions that have been created for the selected Request displays.
On the Extensions screen, click Send Email to Supervisor. The following screen displays:
On the Send Email to Supervisor screen, enter the following information:
Field | Description |
Email Options | |
From Email Type | Address that appears in the sender field of the outgoing message. You can select your User Email (tied to your user account) or the User Action Office Email (tied to the email address assigned to your Action Office). |
Address that appears in the sender field. This will be populated based on the selected From Email Type. | |
Template | Email Templates provide a predefined format for sending emails. Selecting one of the available templates from the drop-down list allows you to send an email in the selected format. |
Subject | The subject of the email message. |
Read Receipt | If this checkbox is checked, the email sender will receive a read receipt once the recipient reads the email. If the delivered email is not read, the email sender will receive a Not Read receipt. |
Delivery Receipt | If this checkbox is checked, the email sender will receive a receipt upon delivery of the email. |
To | Email address of the person who is receiving the email as a supervisor. Click this field to expand the Global Address List and select recipient(s). |
CC | Sends a carbon copy of the email to any recipients added under this field. Click to expand the Global Address List and select recipient(s). |
BCC | Sends a blind carbon copy of the email to any recipients added under this field. Click to expand the Global Address List and select recipient(s). |
Email Body | The body of the email contains the message you wish to send to the supervisor. |
Click Send Email to send the email to the supervisor.