Users can perfect a Request at any stage during its processing, however, once a Request has passed the Perfecting stage (Documents Added, Disposition Accepted, or Documents Delivered stage), and is again being perfected, the calculation of the remaining days to complete and close the Request will stop. After a Request has been perfected, the Request will be in "On Hold-Need Info/Clarification" status. The Target Date will be re-calculated. (See Request Configuration for more information). When the Request status is "Documents Added", you can perfect the Request again to see if there are more records applicable to it. After perfecting the Request again, the target date will resume.
NOTE: It is recommended to avoid perfecting on a weekend or holiday if you use business days for your Target Date calculation.
Steps to Stop the Clock
Open the Request for which you want to stop the clock.
Click Stop the Clock. The Stop the Clock screen displays as shown below.
Enter information in the fields described below as needed.
Field | Description |
Reason for Stopping the Clock | The reason for stopping the clock: Request Not Perfected, Fee Related Reason and Other Reason. |
Stop Clock Effective Date | The date on which the Request's clock is being stopped. |
Options | |
Change Review Status | Change the review status. When checked, a drop-down menu appears, from which you can select a new review status. |
Create Task Reminder | Create a task reminder for the Request. |
Send Correspondence | Send correspondence to the Requester, notifying them that the clock has stopped. |
Notes | |
Notes | Any relevant notes. |
Click Stop the Clock. A verification message displays as shown below. Read this information carefully as it describes the impact of the action given the current status and processing. The message below is show as an example:
Click OK. A second verification message appears.
Steps to Start the Clock
Open the Request for which you want to start the clock.
Click Start the Clock. The Start the Clock screen displays as shown below.
Enter information in the fields described below as needed.
Field | Description |
Clock Start Date | The date on which the Request's clock will restart to continue Request processing. |
Notes | Any relevant notes. |
Click Save. A verification message displays as shown below. Read this information carefully as it describes the impact of the action given the current status and processing. The message below is show as an example:
Click OK. A second verification message displays.
Effect of a Clock Hold on the Due Date
Stopping and restarting the clock changes the due date of a Request and is recorded in the Due Date Breakdown section on the Request Information tab.
Stopping the clock records the business days counted from the Received Date to the stop date as Days Used, and freezes the remaining days.
The Due Date Breakdown section displays Suspended in place of a resulting due date for as long as the clock is stopped.
Restarting the clock sets the due date to the Clock Start Date plus the remaining days, where remaining days is Total Authorized Days minus Days Used.
A Request whose clock has been stopped more than once accumulates the business days of every hold period into Days Used.
An extension created or awaiting approval while the clock is stopped does not change the due date. The extension is assessed when the clock restarts, and only if it has been approved by then.
NOTE: The weekend and public holiday adjustment is applied once to the due date calculated at restart, and the days it adds are not carried into any later calculation.