Requester Request History shows all Requests made by a specific Requester and displays the Request number, status, description, date of the Request, and any balance due for each Request. You can also check for duplicate Requests (Requests from the same Requester with a similar Request description) in this section.
Steps to View Requester Request History
Click Requesters > Search Requesters. The Search Criteria screen displays as shown below.
On the Search Criteria screen, enter the search criteria or use the wildcard character (*), and then click Search.
Select a Requester from the search results.
Click Request History. The Requester Request History screen displays as shown below.
NOTE: If this is a delinquent requester, a notice displays at the top of the Request History indicating the delinquent status, as shown below.
The following information displays on this screen:
Field | Description |
|---|---|
Request # | The number assigned to the Request. |
Description | The description of the Request. |
Type | The type of Request. |
Requester Category | The category that the Requester belongs to. |
Requester | The name of the Requester in whose name the Request was created. |
On Behalf Of | The name of the person on behalf of whom the Requester has submitted the Request. |
Organization | The organization that the Requester belongs to. |
Primary User | The primary user of the Request. |
Requested Date | Date on which the request was created. |
Fee Waiver Requested | Displays the Request fee waiver status as either Yes or No. |
Expedite Requested | Displays the status of the expedite requested by the Requester as either Yes or No. |
Status | The current status of the Request. |
Balance Due | Displays the balance amount due from the Requester. |
To open a previous request, click the Request link under the Request Number column. The request opens in a new browser tab.
Click Close to exit the Request History screen.