Add Documents from a Mobile Message Archive

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  • Updated on Feb 10, 2026
  • Published on Jan 29, 2026
  • 2 minute(s) read
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For organizations who issue smart devices to their employees, we provide the ability to search an archive of incoming and outbound communications from these devices for the purpose of fulfilling information requests. When integrated with the TeleMessage archiving platform, these communications can be searched, reviewed, redacted, and attached to requests.

Search the Mobile Message Archive

Follow the steps below to search your Mobile Message Archive for messages to add to the Review Log or Request Folder:

  1. Open a Request to add documents to the Review Log/Request Folder

  2. Click Add/Search/View Documents. The Add/Search/View Documents screen displays as shown below

Document management interface showing added documents and their details for review.

  1. Click the (A) Add Documents drop down under either Review Log Documents or Request Folder Documents, then select (B) Mobile Message Archive

Menu options for adding documents, highlighting Mobile Message Archive selection.

  1. The Add Messages screen provides options to search message contents using the (C) Has the words field, which searches the Subject, Message, Sender, and Recipient information for matching text. Additionally, you can search for messages sent (D) From or To an individual or phone number

Interface for searching messages with fields for keywords, sender, recipient, and date.

  1. Use the (E) Date within fields to select a date range to search messages. Finally, select the (F) Has Attachment checkbox to only include messages with attachments

NOTE: Provide specific search criteria, as Microsoft Graph API currently limits search results to 275 items per search. If your search query returns more than 275 results per folder, Microsoft will cap the results and return only 275 responsive items per folder.

  1. Using any mix of these search parameters, click Search Messages to view matching messages

  2. After clicking Search, the screen refreshes to display messages matching the criteria you entered (up to 275 messages; see the note above for details). See the following section for steps to add these to the Review Log or Request Folder

Email interface showing three messages with subjects and confidentiality notices.

Add Messages from the Mobile Message Archive

  1. From the Add Messages screen displaying the search results from the Mobile Message Archive, select the (A) Checkbox(es) for the messages you’d like to add. Next, use the drop-down to select the (B) File Cabinet Drawer where you’d like to add the messages

Search results display three messages with details including subject, sender, and date.

  1. Enter a (C) Folder Name in the field provided (all the selected messages will be added to this folder), then click Add to add the messages

  2. A progress window appears as the messages are processed. Once complete, the Add/Search/View Documents screen opens, and the selected messages are now listed

Review log displaying document details, including folder names and creation dates.

  1. You can select the message and then click Open Documents to view the message in Document Management, where you can review and redact the message as needed

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