Create a New Case Type

Follow the steps below to create a new case type:

1. Navigate to the App Designer (Settings > Applications > App Designer)

2. In the Application Components panel, click the Expand icon beside Case Types, then click New

3. The Case Type Settings screen appears as shown below

4. Fill in the fields on this screen. These are described in the Case Type Settings section

5. Click Save to save the new Case Type. The Case Type appears under the Case Types drop-down in the Application Components panel