Actions

Various actions are available to take on Requests within FX. These can be performed in an ad hoc fashion, however FX will also prompt users with the next logical action depending on current request status and actions. This page provides information on system-driven actions, as well as a full reference guide for the available system actions.

Perform Next Action

The Perform Next Action feature allows users to select which action to perform on a Request from a list of available actions.

Follow the steps below to Perform the Next Action on a Request:

Open a Request for which to perform the next action
Click the Perform Next Action button in the top right corner. The Perform Next Action screen displays as shown below

Interface showing request status as Assigned with action options available.

Select an action from the Select Action drop-down menu
Click Perform Action

Note: Permissions are required to perform the next action on a Request. If a Request has already been billed, the Estimate Cost option will not be available in the Select Action drop-down menu.

Action Reference Guide

The table below outlines the available next actions while in each status level of a Request. The first item in each row under Possible Successive Actions (bolded) is selected by default, while the other actions are available under the drop-down menu.

Current Request Status	Possible Successive Actions
Received	Assign Request Transfer Request Record Search Processing Costs Staff Processing Costs Final Actions Review Status Billing Payments Change Request Number Appeal Delete Request Stop/start the Clock Estimate Cost Extensions Change Action Office
Assigned	Perfect Request Assign Request Transfer Request Record Search Processing Costs Staff Processing Costs Request for Documents Final Actions Review Status Estimate Cost Billing Payments Change Request Number Appeal Stop the Clock Extensions Change Action Office
Perfected	Request for Documents Assign Request Perfect Request Electronic Document Review Transfer Request Record Search Processing Costs Staff Processing Costs Final Actions Review Status Add Docs to Request Folder Estimate Cost Billing Payments Appeal Stop the Clock Change Request Number Extensions Change Action Office
Documents Added	Final Actions (Disposition Accepted) Assign Request Perfect Request Request for Documents Final Actions Electronic Document Review Transfer Request Record Search Processing Costs Staff Processing Costs Review Status Add Docs to Request Folder View Request Folder Estimate Cost Billing Payments Appeal Stop the Clock Change Request Number Extensions Change Action Office
Disposition Accepted	Deliver Documents Assign Request Perfect Request Request for Documents Final Actions Electronic Document Review Review Status Close Request Add Docs to Request Folder View Request Folder Estimate Cost Billing Payments Appeal Stop the Clock Change Request Number Extensions Record Search Processing Costs Staff Processing Costs Change Action Office Transfer Request
Documents Delivered	Close Request Assign Request Perfect Request Request for Documents Electronic Document Review Change Request Number Extensions Change Action Office Transfer Request Record Search Processing Costs Staff Processing Costs Review Status Add Docs to Request Folder View Request Folder Deliver Documents Billing Payments Appeal Stop the Clock
Closed	View Request Folder Assign Request Amend Request Billing Payments Appeal Change Request Number
Amended	Assign Request Perfect Request Request for Documents Electronic Document Review Transfer Request Record Search Processing Costs Staff Processing Costs Final Actions Review Status Close Request Add Docs to Request Folder View Request Folder Deliver Documents Estimate Cost Billing Payments Appeal Change Request Number Extensions Change Action Office Start/Stop the Clock
Delivery Failed	Document Delivery Assign Request Perfect Request Transfer Request Final Actions Request for Documents Electronic Document Review Deliver Documents Change Request Number Record Search Processing Costs Staff Processing Costs Review Status Add Docs to Request Folder View Request Folder Extensions Estimate Cost Billing Payments Change Action Office Start/Stop the Clock Appeal
On Hold-Need Info/Clarification	Perfect Request Assign Request Final Actions Request for Documents Record Search Processing Costs Staff Processing Costs Billing Payments Change Request Number Review Status Appeal
Delivery Pending	Document Delivery Assign Request Perfect Request Transfer Request Record Search Processing Costs Staff Processing Costs View Documents Billing Payments Change Request Number Review Status Extensions Change Action Office Appeal Stop the Clock
On Hold-Fee Related	Start the Clock Assign Request Review Status (For "Received" and "Assigned" statuses only) Request for Documents Billing Payments Estimate Cost Change Request Number Appeal Record Search Processing Costs Staff Processing Costs Start/Stop the Clock
Request for Docs Sent	Add Docs to Request Folder Transfer Request Record Search Processing Costs Staff Processing Costs Assign Request Perfect Request Request for Documents Electronic Document Review Final Actions Review Status Estimate Cost Billing Payments Appeal Change Request Number Change Action Office Extensions Stop the Clock

NOTE: Request types are only listed if you have the View Request Permission for the specific Request Type.